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General terms and conditions of use

Welcome to the website ROBOKRITI INDIA PRIVATE LIMITED. By connecting to the Website,
you acknowledge that you have read, understood, and accepted without limitation or reservation these General Terms and Conditions of Use and the Personal data and cookies charter. Please note that if you visit other websites of the ROBOKRITI INDIA, different general terms and conditions and policies concerning personal data protection apply to these websites. It is recommended that you carefully read their legal notices.

  • Identity
    Company: ROBOKRITI INDIA PRIVATE LIMITED
    Head office: 3036, SBI Chowk, Vijaynagar
    Jabalpur 482002, Madhya Pradesh, India.
    E-mail: info@robokriti.com
    Phone number: +91 761 404 6444

    hosting of internate sites:

    Cyfuture India Pvt Ltd.
    Plot No. 197-198
    Noida Special Economic Zone (NSEZ)
    Phase II, Noida 201 305
    Ph: +91-120-6277700

    The companies within the Robokriti India have their own legal existence and independent legal status. The Company publishing this Website belongs to the Robokriti India. “RKI” and “Robokriti”1 are sometimes used in this Website for convenience where references are generally made to ROBOKRITI INDIA PRIVATE LIMITED (the holding company) and its subsidiaries and affiliates. Likewise, the words “we”, “us” and “our”2 are used to refer to the Company or any company of the Robokriti India in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the company or companies.

  • Information About Activities

    This Website presents information concerning certain activities of the Company and the Robokriti India. The Company may modify the information contained in this Website at any time and without prior notice. This information is provided as general information without any guarantees that it is fit for any specific purpose.

  • Intellectual Property
    • 3.1. Company property
      • 3.1.1

        All information or documents (text, animated or static images, databases, sounds, photographs, know-how or cited products) stored in the Website as well as all elements created for the Website and its general structure are either the property of the Company or the companies within the RoboKriti India group or are subject to rights to use, duplicate or communicate to the public that have been granted to such.

      • 3.1.2

        All information or documents (text, animated or static images, databases, sounds, photographs, know-how or cited products) stored in the Website as well as all elements created for the Website and its general structure are either the property of the Company or the companies within the RoboKriti India group or are subject to rights to use, duplicate or communicate to the public that have been granted to such.

      • 3.1.3

        All information or documents (text, animated or static images, databases, sounds, photographs, know-how or cited products) stored in the Website as well as all elements created for the Website and its general structure are either the property of the Company or the companies within the RoboKriti India group or are subject to rights to use, duplicate or communicate to the public that have been granted to such.

    • 3.2. Distinguishing Marks

      Unless otherwise stipulated, company names, logotypes, products and brands quoted on the Website are the property of the Company or the companies within the RoboKriti India group or are subject to rights to use, duplicate or represent/communicate to the public that have been granted to such Company or companies. You may not use them without prior written authorisation from the Company.

    • 3.3. Databases

      The Company is the controller of databases on the Website and the Company is the owner of any databases made available. You may not extract or reuse a substantial qualitative or quantitative portion of the databases, including for private purpose.3

  • Your Undertakings
    • 4.1. Right to Use Information

      Each visitor to the Website who provides information grants the Company all transferable rights concerning said information and authorises the Company to make use of said information. Information provided by visitors shall be deemed not confidential. However, the information provided is personal data as defined by applicable law4, which means we undertake to process said information in accordance with our Personal data and cookies charter which applies to this Website.

    • 4.2. Compliance with Law

      Each visitor to this Website also certifies that he or she complies with these measures and current laws and in particular:

      • Has the ability and means required to access the Website and use it.
      • Has verified that the IT configuration used does not contain any virus and that it is in full working order.
      • Grants the Company and partners where applicable a right to use the information provided (other than data of a personal nature).
      • Must keep confidential and is consequently liable for the use and security of access codes and passwords that the Company may send you to access specific sections.
      The Company reserves the right to suspend your access to the Website in the event of fraudulent use or attempts at fraudulent use of said access

  • Hypertext Links
    • 5.1. Activation of links.

      The Company formally declines any liability as to the content of websites to which it provides links. Said links are offered to users of this Website as a service. Please consult the general terms and conditions and the Personal data and cookies charter for the websites in order to understand their practice. The decision to use links is made solely by the Website users. We may modify or delete a link on this Website at any moment.

    • 5.2. Link authorisation.

      . If you wish to create a hypertext link to this Website, you must obtain prior written authorisation from the Company using the contact details provided at the end of this document.

  • Formal Notice
    • 6.1. Information
      • 6.1.1.

        The information (“Information”) available on this www (World Wide Web) server is provided in good faith.

      • 6.1.2.

        This Information is considered correct when it is published on the Website. However, the Company neither represents nor guarantees that the Information is comprehensive or accurate. You bear all the risks arising from your reliance on the Information. The Information is provided on the condition that you or any other person receiving it can determine its suitability for a specific purpose before use. Under no circumstances will the Company accept liability for injury arising from reliance on the said Information, its use or use of a product to which it refers.

      • 6.1.3.

        The Information shall not be deemed a recommendation to use information, products, procedures, equipment or formulae contravening a patent, copyright or registered trademark. The Company declines any explicit or implicit liability in the event that use of the Information contravenes a patent, copyright or registered trade mark.

      • 6.1.4.

        The Company and all directly or indirectly owned subsidiaries or affiliates and any company within the RoboKriti India group categorically rejects any interpretation which may assimilate the content of its websites to purchase offers or incitements to acquire shares or other listed or unlisted negotiable securities.

      • 6.1.5.

        No explicit or implicit guarantee is given regarding the commercial nature of the Information provided or its suitability for a given purpose as well as the products to which said Information refers to.

      • 6.1.6.

        Under no circumstances does the Company undertake to update or correct the Information disseminated on the internet or on its web servers. Similarly, the Company reserves the right to amend or correct the content of its Website at any time without prior notification.

    • 6.2. Forward-Looking Statements
      • 6.2.1.

        The Information presented in this Website may contain forward-looking statements concerning the financial position, operating results, activities and industrial strategy of the Company, ROBOKRITI INDIA and/or companies of the RoboKriti India. Such statements are subject to risks and uncertainties. These statements are based on the beliefs and assumptions of management and on the information currently available to management. Forward-looking statements include information concerning forecasts, projections, anticipated synergies and other information concerning possible or assumed future results and may be preceded by, followed by, or otherwise include the words “believes”, “expects”, “anticipates”, “intends”, “plans”, “targets”, “estimates” or similar expressions. Forward-looking statements are not assurances of results or values. They involve risks, uncertainties and assumptions. Future results may differ materially from those expressed in these forward-looking statements. Many of the factors that will determine these results and values are beyond the Company’s ability to control or predict.

      • 6.2.2.

        The documents included in this website may contain forward-looking information on the Group (including objectives and trends), as well as forward-looking statements, notably with respect to the financial condition, results of operations, business, strategy and plans of ROBOKRITI INDIA. Such forward-looking information and statements included in these documents are based on a number of economic data and assumptions made in a given economic, competitive and regulatory environment. They may prove to be inaccurate in the future, and are subject to a number of risk factors that could lead to a significant difference between actual results and those anticipated, including currency fluctuations, the price of petroleum products, the ability to realise cost reductions and operating efficiencies without unduly disrupting business operations, environmental regulatory considerations and general economic and business conditions. Certain financial information is based on estimates particularly in the assessment of the recoverable value of assets and potential impairments of assets relating thereto.

    • 6.3

      The Company does not guarantee that the Website will operate without interruption or that the servers ensuring access to it operate and/or the third party sites to which hypertext links refer do not contain viruses

  • Updates of terms and conditions of use of the Website and applicable law

    The Company may update these General Terms and Conditions of Use of the Website at any time. Consequently, you are invited to regularly refer to the latest General Terms and Conditions of Use in effect. These General Terms and Conditions of Use of the Website are subject to applicable laws5.

  • Contact Details

    You may direct all questions concerning conditions of use of the Website by e-mail to info@robokriti.com or by post to the following address:
    ROBOKRITI INDIA PRIVATE LIMITED
    3036, SBI Chowk, Vijaynagar
    Jabalpur 482002, Madhya Pradesh, India.
    E-mail: info@robokriti.com
    Phone number: +91 761 404 6444



Privacy & Policy

Protection of your privacy is of prime importance, hence ROBOKRITI INDIA PRIVATE LIMITED and all our brands and subsidiaries (subsequently referred to as “ROBOKRITI”, “us” or “we”) follow a comprehensive Privacy Policy. This privacy policy covers our privacy practices regarding the collection, transference, usage, storage & disclosure of your personal information that we collect and store through this website or the Personal Information provided by you while participating in our events and campaigns.

  • PERSONAL INFORMATION: COLLECTION & USAGE.

    For the purposes of this privacy policy, any information that can potentially identify a person comes under the ambit of “Personal Information”. RoboKriti India services request you to provide personal Information when you interact with them, and the information you provide is used in accordance with the RoboKriti India Privacy Policy. This information may be used in combination with generic information for various purposes such as marketing & advertising or product development. In case you refrain from providing your personal information, you may not be able to utilize optimum benefits from RoboKriti India products.

    You might provide your name, email, physical address, phone number, IP address, credit card information among other personal information when you explore our services, take part in a survey, or contact us. RoboKriti India collects this data for better recommending suitable products and services.

    With your consent, the data you provide is used in accordance with this Privacy Policy, legislative requirements (including region-specific restrictions and guidelines, if any), and legitimate disclosure laws. We use the data we collect to update you about our offerings, feature additions or enhancements, and other updates in relation to the performance & security of our services.

    This data is used in the development of new products & services, network & transaction security, and financial verification wherever necessary.

    Personal information that you provide lets us keep you informed about changes in our products, services, the terms & conditions relating to them, and important security updates. We may use the data for system performance analysis, internal auditing, and process improvement purposes. The carrying out of promotional activities and limited period offers makes use of this data as well. For preventing fraud and illegal financial transactions, we may validate your personal information through comparison with public resources and databases to avoid monetary or privacy loss.

    Third parties also create databases of personal information, which may be acquired and used by us in the development and deployment of our products & services according to prevalent laws governing the usage of such databases.

  • PERSONAL INFORMATION: PROTECTION

    RoboKriti India is committed to protect your personal information stored with us. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure.

  • CONSEQUENCES OF NOT PROVIDING PERSONAL INFORMATION

    If you choose not to provide your Personal Information when the same is mandatory to process your request, we may not be able to provide the requested service

  • ACCESS, CORRECTION AND OBJECTION OF PERSONAL INFORMATION

    Your active participation in keeping the data RoboKriti India stores about you is encouraged. You can request us to update your personal information in case of changes or errors, and also request deletion, provided we are not required to retain the data for specified amounts of time by law.

  • SHARING WITH OR DISCLOSURE TO THIRD PARTIES

    In certain cases, it might become necessary to share personal information with law enforcement, legal or government authorities. These cases may arise from litigation, from public or government requests, or from national security reasons. In such cases, RoboKriti India will be obliged to disclose your personal information to only the relevant authorities, and to inform you in such events.

    In case of any mergers & acquisitions, sale of company assets or reorganization of the firm, RoboKriti India may be required to transfer any and all data to third party or parties, including personal information.

  • THIRD-PARTY SERVICES

    RoboKriti India products and services might contain links that lead to third-party applications or resources. If you choose to visit or interact with those third parties and their affiliates, the data you provide to them is governed by their separate privacy policies, to which you should pay heed regarding the usage of your personal information by them. RoboKriti India has no control or responsibility towards data collected, stored and manipulated by third parties.

  • RETENTION OF PERSONAL DATA

    We will retain your personal data for as long as needed to provide the access and use of the website unless a longer period of retention is required either by law, or is necessitated for a legitimate business purpose.

  • INFORMATION SPECIFICALLY RELEVANT FOR EU USERS (GDPR)

    RoboKriti India is ardently pursuant of GDPR directives for data subjects in the EU. If you are a user of RoboKriti India services in the European Union, you have the following rights with respect to RoboKriti India’s handling of your personal information:

    • You can request an explanation of personal data processing, handling and usage by us;
    • You also have the right to receive a copy of the information that we collect about you whether the information is collected on the basis of consent or because the said information was required by us in order to provide the requested services.
    • You possess the right to withdraw your consent for personal data processing, at any time to prevent future processing;
    • You have the right to request correction of your personal data that has been stored with us in case you believe the same is not accurate;
    • You may request deletion of your personal data, provided this request does not contravene any laws or legal procedures;
    • You have the right to object to RoboKriti India’s processing of their personal information;
    • You can contact the relevant data protection authority for issues regarding your personal data
  • DATA TRANSFER

    In order for us to provide the services to you, your personal information will be transferred to, and stored at/processed in our servers in accordance with extant laws. Your personal data is also processed by staff operating in global locations. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.

  • Client Verification:

    The account manager reserves the right to verify the identity of the client before providing the IP.

  • QUERIES REGARDING PRIVACY

    RoboKriti India is always open to answering queries, providing clarifications and addressing concerns regarding your privacy. If you have any questions regarding this Privacy Policy, please contact us via e-mail at: support@robokriti.com

  • PRIVACY POLICY UPDATES

    We may update this privacy policy from time to time. We encourage you to periodically review this privacy to understand how RoboKriti India is protecting your information. If any change is unacceptable to you, you have the right to cease using this website. If you do not do so, you will be deemed to have accepted our then current Privacy Policy.



PERSONAL DATA AND COOKIES POLICY

Welcome to the website ROBOKRITI INDIA PRIVATE LIMITED By logging onto or visiting the website, you acknowledge that you have read, understood and accepted, without limitation or reservation, our Personal Data and Cookies Policy (the “Policy”) and General Terms of Use. Please note that other general terms of use and other personal data and cookies policies apply to other ROBOKRITI INDIA websites, and we recommend that you read them carefully.

This policy is intended to inform you of the rights and freedoms that you can exercise regarding our use of your personal data. It also describes the measures that we implement to protect them.

  • Purpose and Basis for Processing the Data Collected, and their Storage Period.

    By installing cookies on your computer, you are liable to provide us with a certain amount of personal data, such as connection data like your IP address, so that you can benefit from the services offered by our website and maximise your browsing experience on our website.

    You agree to let us process your personal data so that we can provide you access to the website's services and make your browsing easier.

    Your personal data are not subsequently processed for purposes other than those described above. Your data are stored for a maximum of 13 months.

  • Data Recipients

    Your personal data are liable to be disclosed to certain departments of the Data Controller or companies within the ROBOKRITI, as well as to certain partners or subcontractors.

  • Data Transfers

    All data transfers to countries outside of the European Economic Area are carried out in accordance with the applicable regulations and in such a way as to ensure adequate protection of the data

    For personal data transfers which are not covered by the BCR and bound for countries outside the European Economic Area, other measures have been established to ensure adequate data protection.

    For all information on the other measures established to ensure adequate protection, please write to the contact address mentioned below.

  • Security and Confidentiality of Your Data

    The data controller will implement the appropriate measures to maintain the security and confidentiality of your personal data, particularly to prevent it from being altered, damaged, or accessed by unauthorised third parties.

  • Cookie Management
    • 5.1. Principles

      A cookie is a file that records information regarding the browsing done on the website from your computer, such as the number of visits and pages viewed, particularly to facilitate your visits to the website.

      You can, at any time, delete the cookies installed on your computer, block the storage of new “cookies”, and be prompted before the installation of a new cookie by configuring your browser according to the instructions outlined below (“Types of Cookies, Cookies, Statistics, and Settings”).

      Please note that if you uninstall a cookie or block the installation of cookies on your device, you may not be able to benefit from some of the website's services.

    • 5.2. Types of Cookies, Cookies, Statistics and Settings

      The cookies that may be installed on your server when you browse the website may be exclusively for enabling and facilitating digital communication, or strictly required to provide the services you request (language cookies, identification cookies, etc.), or they may be statistical cookies or other cookies as per the conditions described below.

      When the installation of cookies requires your consent, we will request it via a “More info” link that will appear at the bottom of the first page opened on the website. It should be noted that continuing to browse the website requires your acceptance.

  • Your Rights / Contact

    In accordance with the regulations in force, you have the right to access, rectify, delete, and object to the processing of your personal data.

    You can request the communication of your personal data as well as the limitation or portability of your personal data



Warranty Terms and Conditions

  1. Service shall be carried out through ROBOKRITI INDIA PRIVATE LIMITED only.
  2. During the warranty period, the product will be repaired using ROBOKRITI’sreconditioned / replacement Parts.The product will be replaced only under exceptional circumstances (with the same or similar reconditioned / replacement model) at the ROBOKRITI’sdiscretion. 4. In the event of replacement/Repair of any part/s etc. of the Product, the Company, or its authorized service centre, reserves the right to retain any part/s or component/s or subassembly/ies replaced at its discretion. (In the event of a defect noticed in the equipment during the warranty period.)
  3. The warranty does not cover demonstration, installation.
  4. The warranty does not cover normal wear & tear of product or accessories.
  5. The warranty is non-transferable.
  6. The company’s liability under this warranty shall be limited to repair/replacement of part/s, which are found to be defective.
  7. Repairs during warranty period shall be carried on RTB / “Carry In” basis unless otherwise mentioned.
  8. This warranty is confined to the first purchaser of the product only.
  9. This warranty is applicable only for the Indian Railway use of product by purchaser and warranty will be void if product used for any personal purpose.
  10. Repair or replacement will be carried out through the Company's Own / Authorized Service Centre.
  11. For units installed beyond the Divisional limits of the jurisdiction of the Company's Own /Authorized Service Centre, all expenses incurred in collection the unit or part/s thereof from the Company's Own /Authorized Service Centre,as well as expenses incurred for deputing of service personnel/technicians towards to and for travel, conveyance and other incidentals etc. will be borne by the customer.
  12. In the event of repairs/replacement of anypart/soft the unit,this warranty will there after continuing and remain inforce only for the unexpired period of the warranty.Moreover,the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
  13. The company or its authorized Service Centre, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period.
  14. Any change of address shall be intimated to concerned Service Centre for continuation of warranty.
  15. Warranty for the unexpired period shall continue after the product is inspected by the concerned Service Centre and the product is found free from transit damage. The customer shall have to pay a visiting charge towards inspection,asapplicable.
  16. In case of any transit damage,the product shall be repaired by the concerned Service Centre on charges and warranty for unexpired period to continue.
  17. Demonstration/installation of the product shall be registered by customer within 60days of purchase date.
  18. The company'sobligation under this warranty shall be limited to repairor providing replacement of part/sonly. The maximum claim/sifentertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
  19. In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as acommercial solution in lieuofrepairs.
  20. The warranty does not cover any accessories external to the system.
  21. The warranty is issued at Jabalpur,and Courtsat Jabalpur shall have exclusive jurisdiction over matters covered or flowing from this warranty
  22. The company'sobligation undert his warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective.
  23. Repairs during warranty period shall be carried on "Carry In" basis. Wherein for service the purchaser shall bring the product to the Service Centre with whom the set is registered for warranty service.The warranty does not cover cost of transportation of system from place of installation to theService Centre.
  24. The concerned Service Centre will advise the customer whether to complete the repair at site or its Service Centre.
  25. Anypart/sof the system replaced by the company atits discretion shall be with a function all yope rative part.
  26. Customers are requested to collect he product within 7 days from the date of receiving there pair confirmation from service centre.


Warranty not applicable in below conditions

  1. If the stipulated warranty period as determined from proof of purchase, has expired.
  2. The product is not used according to the instructions as stated while demonstration.
  3. Modification or alteration of any nature is made in the electrical circuitry or physical construction of the product.
  4. If the product is tempered by way of Installation /repair work by any un-authorized person / agency.
  5. Any external accessories or add-ons, which are not supplied by ROBOKRITI.
  6. Site (premises where the product is kept) conditions that do not conform to the recommended operating conditions of the product.
  7. If the warranty sticker / seal is tampered or damaged.
  8. If the product purchased is “seconds”.
  9. If the product is found to be physically damaged, rusted, wet /moist or burnt.
  10. Damage in transit to and from service centre.
  11. If the product is used for personal purpose instead of Railway use.
  12. The completed LOA/Agreement copy is not presented to authorized personnel at the time of repair.
  13. The product is not purchased from an Authorized ROBOKRITI INDIA PRIVATE LIMITEDSales Channel.
  14. Any Physical, external damage or damage due to water or liquid.
  15. The product is not used as per the instructions given in the instruction / user manual.
  16. Defects caused by improper use as determined by the company personnel.
  17. Modification or alteration of any nature is made in the electrical circuitry/physical construction of the device or system.
  18. Installation /repair work is carried out bypersons / agency otherthan authorized by the company.
  19. Site (premises where theproduct is installed) conditions that do not confirm to the recommended operating conditions of the machine
  20. The original serial number is removed, obliterated, or altered from the machine or cabinet.
  21. Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while intransit to Service Centre or purchaser'sresidence

Note: The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. ROBOKRITI INDIA PRIVATE LIMITED services therighttomakefinaldecisionsregardingproblemdetermination andtheappropriateservice option, subject to change without prior notice